T-Mobile Hears Customers – Drops Paper Billing Charges
By: Admin September 12th, 2009
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After a slew of complaints around the web, and we’re sure right into T-Mobile’s Customer Care system, T-Mobile has listened and dropped the policy of charging customers to receive paper bills. Although “Going Green” is a noble reason to charge customers for all the paper, printing, and postage required for paper billing, the situation is unfortunately not 1 dimensional. With the possibility of discrimination suits against T-Mobile for failing to realize that not everyone has the ability or access to paperless billing, T-Mobile has since decided to scratch the idea of charging customers.
