T Mobile News & Phone Reviews From Cell Phone Signal » Alltel

The little carrier that could

Shawn — Wed, 04 Feb 2009 14:50:17 +0000

After some time out of first place, T-Mobile has regained their #1 spot in the JD Power & Associates 2009 Wireless Customer Care Survey. T-Mobile, receiving 755 points out of 1000, slipped ahead of the much larger Verizon with 749 points, and Alltel with 744 points. The press release states:

“Much of T-Mobile’s success can be attributed to its ability to reach the customer very quickly,” said Parsons. “More than one-third of T-Mobile subscribers report waiting less than two minutes on hold to speak with a representative. T-Mobile has proved successful when it comes to being prompt, courteous and efficient at identifying and resolving problems in the eyes of its customers.”

The study also finds several key wireless customer care patterns:

Customers who visit the carrier’s retail store for service inquiries report waiting an average of seven minutes before speaking with a representative and spend about 25 minutes overall in the store. T-Mobile customers report spending less than 19 minutes in stores to resolve their issues.

To view the full release, click here. T-Mobile is the smallest national carrier in the United States (Quiet down Alltel, we said “National”). While they have never been known for having the best coverage of the national carriers, T-Mobile has always held their Customer Care to a very high standard. With this positive note about T-Mobile automated Customer Care system, we hear that T-Mobile may be working on putting some of their prepaid customers on this slick system. Way to go T-Mobile, keep up the good work and the good Customer Service!

Alltel Preparing Motorola VE20

T-Marco — Mon, 15 Sep 2008 19:33:05 +0000

Following Sprint, Alltel is going to bring us the new Motorola WE20 CDMA phone. Congratulations on your new MOTORAZR™VE20 CDMA wireless phone! It’s an affordable phone with a sleek, stylish design that’s sure to get you noticed. Rich Multimedia — Take pictures and video in a snap with the 2 megapixel camera with 4x digital zoom. Listen to your favorite music with the digital music player, and watch your music come to life with stunning visual effects. Features at Your Fingertips — Go to the recent
calls list, activate the music player, or turn on Bluetooth® power, using external touch sensitive
keys with vibrational response.

Stay tuned for more information from your favorite source, CPS!

Alltel Starting EVDO Rev. A Rollout

Zach Flauaus — Thu, 26 Jun 2008 06:00:00 +0000

Alltel users can finally stop envying Verizon users (or soon to be fellow users) and Sprint as Alltel is finally rolling out EVDO Rev. A in certain areas. Verizon Wireless has had their networks at Rev. A for quite some time as well as most of Sprint’s network being Rev. A. The list of markets hasn’t been fully released but includes Charlotte, New Orleans, Phoenix, and Tampa.

For those who may not be familiar with EVDO Rev. 0 and Rev. A, here’s a quick rundown. EVDO Rev. 0 has average download speeds between 400-700Kbps with bursts of 2.4Mbps (which is rarely seen) in addition to low upload speeds with an average of 50-70Kbps and bursts up to 144Kbps. Rev. A, on the other hand, boosts everything with an average download speed between 600Kbps to 1.4Mbps and bursts up to 3.1Mbps and average uploads go up to 500-800Kbps with bursts to 1.8Mbps. Also as a side benefit is lower latency for better VoIP usage.

As a user of EVDO Rev. A (on Verizon’s network), I can attest to the fact that Alltel users will greatly appreciate this boost given that they can actually use it. Owners of the UTStarcomm UM150, Huawei EC228, HTC PPC6800, and HTC Touch will be able to benefit from the new upgrades through a simple software upgrade. An additional number thrown in is 82 percent: the number of potential customers that will have EVDO coverage compared to 76 percent now.

Via [Engadget Mobile]

Read [Alltel Press Release]