T-Mobile USA, Inc. today received the highest ranking among national wirelesscarriers in the J.D. Power and Associates 2009 Wireless Retail SalesSatisfaction StudySM - Volume 2. The award further reflects T-Mobile`s continuedachievements for overall customer experiences, whether in-store, online or onthe phone. The award also echoes its recent success of having received highestranking, including two ties, in nine of the last 10 Customer Care PerformanceStudies conducted by J.D. Power and Associates.Puula Lentini, Vice president of retail sales and operations in T-Mobile USA said : "This recognition is reflective of the passion and expertise of our frontlineemployees who are creating an unmatched sales experience for our customers.We are proud of this achievement as it further demonstrates our continued focusto deliver customer delight every time with every customer."Study shows how customers rate T-Mobile highly in factors measured to determine overall retail performance.The four key factors used to measure performance are sales staff, store display,store facility, and price and promotion. The following results are indicative ofT-Mobile`s commitment to customer satisfaction at all of its retail locationsacross the country:Sales staff. T-Mobile ranks highest among all national wireless carriers andsignificantly higher than the industry average in this category. Attributesmeasured include courtesy and friendliness of salesperson, promptness inassisting customers, knowledge of service plans, cell phones and features, timeto complete entire purchase, and concern that customers purchase the best phoneand plan to meet their needs.Also in Price and Promotions.
T-Mobile ranks highest among all national wireless carriers and significantly
higher than the industry average for attractiveness and competitiveness of price
and product incentives, such as rebates and discounts for both service plans and
By: t-marco September 17th, 2009