UPDATE : T-Mobile has gotten service restored, but some data has been forever lost. All customers will get a free month of service, and some will be offered “additional” compensation to “reinforce how valuable [they] are as a T-Mobile customer.”
Here’s T-Mobile’s official statement:
Virtually all data services have been restored. Also, T-Mobile voice and text services were not impacted.
A subset of Sidekick customers appear to have lost data. We do not have an exact number, but we believe it is a minority of customers. We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content.
Sidekick sales are temporarily on hold as Microsoft/Danger continues to work on maintaining platform stability. At this point, virtually all data services are operational.
All impacted Sidekick users will receive credit for one month of Sidekick data service. We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content. We also are considering additional measures for those who have lost your content to help reinforce how valuable you are as a T-Mobile customer.
Users of T-Mobile Sidekick phones have been without data service for as much as two weeks and counting. But what T-Mobile is offering now to Sidekicks users?.. free phones? get out off your contract without penalty? a bonus?..
Trying to fix the problem with all your lost information T-Mobile said :
T-Mobile and Danger/Microsoft are urgently working to restore impacted services to Sidekick, and deliver them to you as quickly as possible. Following is a status update for our valued customers:
* We expect data services to begin gradually returning in the next couple of hours (Saturday evening)
* Web browsing capabilities should be first accessible first; additional functions such as IM, social networking applications and email will then follow.
While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue. We will continue to keep you updated as we have news to share. Thank you.”
Later on T-Mobile said:
“Sidekick customers, during this service disruption, please DO NOT remove your battery, reset your Sidekick, or allow it to lose power”
Today, T-Mobile’s trying again to placate its angry Sidekick customers — whose service has still, as of this writing, not been reinstated — by offering the option of a $20 discount for a T-Mobile G1 smartphone or a contract release.
T-Mobile is getting is getting desperate of not loosing around 800 000 sidekick customers. Besides getting 20 dollars discount for a new T-Mobile G1, you can get one month of unlimited internet . In the last case, you are allowed to cancel your contract without paying the penalty.
Hope T-Mobile and now Microsoft resolve this huge problem.