T-Mobile lost almost half a million customers

By: t-marco May 9th, 2011

Today, T-Mobile has just announced the Q1 2011 results .. damn, this is bad……. The company’s profit fell over $200 million year over year from $362 million last year to $135 million in the first quarter of 2011. According to official Q1 financials, 471,000 contract customers either failed to re-up, or outright canceled their contracts. The company lost 99,000 subscribers in the first quarter, bringing its total to 33.6 million.

Where are the good news ?  Customers what use 3G or 4G phones has increased by nearly 1 million year over year to 9.1 million customers. Additionally , its 4G network now covers more than 200 million people around the U.S., and is available in 170 markets. It’s currently upgrading download speeds to 42Mbps, which should be available to over 140 million people by the middle of the year.

Do you think T-Mobile is doing bad after announcing that AT&T will own it?

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Filed Under: Featured, T-Mobile News

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3 Responses to “T-Mobile lost almost half a million customers”

  1. Russianrat on May 9th, 2011 8:18 pm


    I think that it is pretty clear that results like these have a lot to do with the announced merger. I am staying, hoping against hope that something will derail the merger, but if not, I’m most likely gone once magenta is no more.

  2. mrbill on May 11th, 2011 2:03 am


    While I agree with the above comment, I also feel that the bigger problem is the fact that T-Mo treats it's existing customers like second class citizens. Any special pricing on most handsets is for new customers (or those adding a line) only. If you are an existing customer eligible for an upgrade, you DON'T get the discount even if you are willing to sign a new contract. How much more does it cost to sign-up a new customer than it does to keep one you already have. It's basic business 101 that it ALWAYS costs less to keep customers you have than it does to replace them with new ones.

  3. Johnny on May 17th, 2011 2:46 pm


    I agree with the 1st comment and 2nd one as well.

    But ultimately comes up to preference (at least for myself). I stick with Tmobile because of their prices and customer service. I've everything I need and more for way less $. I've tried to leave and get the iphone (at&t) or verizon and when I do the math and all the services I need it comes up around 40%+.

    Therefore, Tmobile is my first choice. (At least for now).

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