T-Mobile increases ovarages rates, get out of your contract without penalty

By: t-marco September 1st, 2009

Escape

As of today T-Mobile will be raising their per-minute overage rates across the board.

The rate for per-minute overages will be raised from $.40 to $.45 per minute on individual plans $59.99 and lower with family plan overage rates increasing to the same on plans priced at $89.99 and lower.  Overage rates will also be increased for individual and family plans higher than $59.99 and $89.99 respectively to $.40.

These aforementioned changes in terms will allow you to cancel your contract without paying Early Termination Fees as it constitutes a material change in the agreement directly imposed by the carrier.

Verbiage From T-Mobile Contract:

Changes to the Agreement or Charges. EXCEPT TO THE EXTENT PROHIBITED BY LAW, IF WE: (A) INCREASE THE CHARGES INCLUDED IN YOUR MONTHLY RECURRING ACCESS RATE PLAN, OR (B) MODIFY A MATERIAL TERM OF OUR AGREEMENT WITH YOU AND THE MODIFICATION WOULD BE MATERIALLY ADVERSE TO YOU, WE WILL NOTIFY YOU OF THE INCREASE OR MODIFICATION AND YOU CAN CANCEL THAT SERVICE WITHOUT PAYING A CANCELLATION FEE (WHICH IS YOUR ONLY REMEDY) BY FOLLOWING THE CANCELLATION INSTRUCTIONS IN THE NOTICE. IF YOU DO NOT CANCEL YOUR SERVICE BY FOLLOWING THOSE INSTRUCTIONS, OR YOU OTHERWISE ACCEPT THE CHANGE, THEN YOU AGREE TO THE INCREASE OR MODIFICATION, EVEN IF YOU PAID FOR SERVICE IN ADVANCE. IF THE NOTICE DOES NOT SAY HOW LONG YOU HAVE TO CANCEL, THEN IT IS WITHIN 14 DAYS AFTER THE DATE OF THE NOTICE, UNLESS A LONGER PERIOD IS REQUIRED BY LAW. EXCEPT TO THE EXTENT PROHIBITED BY LAW, CHARGES FOR PRODUCTS, SERVICES, OPTIONAL SERVICES, OR ANY OTHER CHARGES THAT ARE NOT INCLUDED IN YOUR MONTHLY RECURRING ACCESS RATE PLAN (SUCH AS DIRECTORY ASSISTANCE, ROAMING, DOWNLOADS, AND THIRD-PARTY CONTENT) ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND IF YOU CONTINUE TO USE THOSE SERVICES, OR YOU OTHERWISE AGREE TO THE CHANGES, THEN YOU AGREE TO THE NEW CHARGES. VISIT OUR WEB SITE, RETAIL LOCATIONS, OR CALL CUSTOMER CARE FOR CURRENT CHARGES.

In order to cancel successfully, it is advised to call and speak to a representative quoting the changes.  If the representative refuses to allow termination without the ETF after explanation and  gathering information related to the change, escalate to a supervisor or hang up and call back if  hitting a dead end, as many representatives will not be aware of the changes initially.

Filed Under: Featured, T-Mobile News

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Comments

10 Responses to “T-Mobile increases ovarages rates, get out of your contract without penalty”

  1. manny! on September 1st, 2009 9:33 pm


    hey what about them charging $1.50 for paper billing now? that’s a rip-off. i can understand if it was detailed billing but now they’re not sending a bill at all unless you pay them a monthly fee?! rubbish!

  2. Benjitek on September 2nd, 2009 4:53 am


    This ought to sell a few iPhones ;)

  3. RolRod on September 2nd, 2009 9:40 am


    I just wanted to point out that to cancel the contract is to cancel the service. I doubt they would let you do one without the other, so unless you want to hop providers, this is rather pointless.

  4. Nikolaus on September 2nd, 2009 3:42 pm


    I signed a new contract to get the T-Mo 8900 in April. Can I use this to get out of my contract but not cancel my account so I can get the 9700 when it comes out at the new contract price?

  5. Joe on September 4th, 2009 9:57 pm


    I called T-Mobile because of that. They said I can’t get out because I didn’t exceed the minutes in any of the previous 3 months.

  6. Chris on September 11th, 2009 6:07 pm


    This worked – the early termination fee was waived! I have been a very dissatisfied customer for the past 3 years.

    I was able to do this due to the stipulation on the contract terms, noted above, as well as the fact that I had used overage minutes in the past few months.

    Thanks t-marco!

  7. Helen on September 24th, 2009 11:03 pm


    Can't get out of your contract? Just let Bas take care of your carrier for you. Check out Bas Rutten, the MMA legend, as he 'breaks' contracts on http://www.celldefense.com. It's hilarious!

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