T-Mobile Hears Customers – Drops Paper Billing Charges

By: Admin September 12th, 2009

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After a slew of complaints around the web, and we’re sure right into T-Mobile’s Customer Care system, T-Mobile has listened and dropped the policy of charging customers to receive paper bills. Although “Going Green” is a noble reason to charge customers for all the paper, printing, and postage required for paper billing, the situation is unfortunately not 1 dimensional. With the possibility of discrimination suits against T-Mobile for failing to realize that not everyone has the ability or access to paperless billing, T-Mobile has since decided to scratch the idea of charging customers. Our suggestion: If you really want to Go Green, give customers that use Paperless billing a small amount of money off of their monthly bill, as opposed to punishing the ones that cannot do this. Of course we say that as the ones that wouldn’t stand to lose money on that deal. Oh, and of course we can’t forget there was even a class action lawsuit filed against T-Mobile in this case. T-Mobile announced this change in policy recently via Twitter, and released the following press statement:

T-Mobile is committed to encouraging customers to make the move to paperless billing. It’s a great alternative to paper and better for the environment.

Since the announcement we’ve heard everything from kudos to concerns about the move to paperless –especially from our customers who today are receiving paper bills at no charge.

So, we’ve decided to not charge our customers a paper bill fee for now. Instead, we’ll be taking more time to determine the fairest way possible to encourage people to go paperless.

Customers can still visit my.t-mobile.com to sign up for paperless billing.

We thank our customers for their patience and appreciate people letting us know how they feel about this important topic.

Who complained? Who let T-Mobile know how you felt? Let us know how you did so in the comments, as who knows, this may happen again!

Filed Under: Featured, T-Mobile News

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