I think that the American mobile operators have been “cursed” to get it all wrong. It’s an awful combination of horrible coverage even in urban areas, a Soviet mentality towards customer service (due to their 20th century thinking that they have a monopoly over their customers), contracting, etc, etc.

As I just commented to your other post (http://www.cellphonesignal.com/for-us-500-get-cheap-international-calls/) the new international calling plans are one good example. Albeit for many there is no significant hike but rather a possibility for nice savings I was stunned to hear the rep say that I should’ve checked the price of a call (right) before I dialled (and not couple of months back as I had).

Checking prices on international calls is really painful as the page is difficult to find (unless you’ve bookmarked it .. I made a SnipURL alias to it: http://snipr.com/tmobileintl) AND more importantly, because they don’t offer the price list in a list / table format but you need to check the price of each individual country that you dial.
… This, of course, doesn’t affect those Tmobile people who probably never dial abroad !