Ok, I have been a T-Mobile customer since October 2005 when I changed from Sprint.
I was happy with my plan and service. I hardly use my phone for more than making calls, receiving calls, and the occasional SMS.
In December 2006 I moved places.
Now where I moved, reception is perfect. I go to work, to the grocery store, WHEREVER, I get perfect reception.
However, as soon as I drive halfway down the street I live in, I lose all reception.
The street I live in has, for our proposes, 2 halves. When I drive to the half where my place is located at the coverage disappears. And yes I did try to manually search for a network. And according to their coverage map, my street is supposed to have service.
I have tried both Verizon and Sprint phones in that location, and both work 100% fine.
It is not even an “indoor” problem. It’s just as soon as I drive to the second part of the street I live in!
In December I go to a T-Mobile store, explain the situation and told that a Nokia phone should fix it. I expended my contract, got the free phone, but still the same thing. So I returned the phone and had the contract reversed.
Soon after I called T-Mobile about the problem, they said they would send engineers to the towers and get back to me via email by the end of the week. I’m asked for my email and give it to them.
Sure enough, the week expires and NO word from them.
So I call again and I’m told there will be no converge “for the rest of the year” and to call back in 2007. That sounded reasonable enough to me. Close to Christmas, lots happening, etc. So I play the waiting game.
Now it’s early 2007. I call and explain the situation and I’m told the same thing (rest of the year). I was upset but I figured it was too early for the case to be updated so I waited a bit longer. I was also given 200 free minutes for this inconvenience (like that makes me feel so much better).
Anyhow fast forward and I call again. I talked to them, explained again. At this point I also stated I'd have to switch providers and I would also vent on forums. They said they’d give me a status update by text message. And I’m given more free minutes (yay!). I'm also told that if I switched it would cost me $150 to withdraw from the contract. But I correct this person saying that my contract actually expired last October so I'm free to pull out anytime.
Sure enough, 3 days go by and NO word from them. Maybe they’re hoping I forget about it.
So I call back again! I give my case number (given in the last call). I’m told that there’s “no planned reception for now” but that T-mobile is upgrading nationwide service during this year. I’m also given free minutes (wohooo!).
Then I’m told that I should try another phone before deciding to switch providers. They suggest the Nokia which has the best reception and I said I tried that. Then they suggest a Motorola phone that I could get for $50 with a 2 year contract extension. So I say I would give this one more shot before switching and venting in forums.
I go to a T-Mobile store again and I get a new phone. Not a free Nokia but the slim Motorola that cost me $$$.
Again, that didn’t help me, back to the store, and contract reversed.
Well, I really did like my plan and I truly exhausted all means to solve the problem. Now I could understand if the place I lived in had NO coverage in which case it would not the easiest thing for them to simply add coverage to a whole new location. However there IS coverage everywhere! It is truly disgusting that they can’t look into what's wrong on a small chunk of a street in a place they actually DO have coverage! And even worse they say “we’ll email you” or “we’ll text you” only to ignore me as if I’m job seeking! And let’s not forget the hassle and effort I went through to try and solve this.
Reception problems: T-Mobile was of NO help!! - T-Mobile 
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