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Address Book sync gone wrong
T-Mobile Tech SupportDiscuss Address Book sync gone wrong in the T-Mobile Specific Topics forums; I lost my phone this weekend and had what I thought would be an opportunity to take advantage of the ...
I lost my phone this weekend and had what I thought would be an opportunity to take advantage of the address book sync feature. The first thing I did was log on to the web site and make sure my contacts were up to date, which they were. Feeling relieved, I proceeded to cancel the old SIM and setup a new one.
After popping in the new SIM and powering up my Sammy t409, I got the prompt that asks if this will be your permanent phone, to which I answered yes. I'm pretty sure the next prompt asks if you want to copy the contacts from the SIM to the phone, which I'm sure I said no to. The next step would obviously be to initiate the synchronization. I figured that it shouldn't matter where I initiated the sync from (PC or phone), so I clicked "Sync now" from the web site since I had my laptop sitting right in front of me.
Apparently this was the wrong thing to do. When I checked the phone a few minutes later, it had wiped out nearly all of my contacts (around 120) but kept a dozen or so that I had deleted a few months back. WTF?
Let me add that I am in fact not a moron. I can't remember exactly what that initial prompt on the phone says but I definitely read it VERY carefully before making a choice and I'm confident that I chose the most logical option. Also, keep in mind that I used a brand new SIM that had not yet seen the inside of a cell phone. It therefore shouldn't have had any contacts on it to confuse my poor, stupid little phone.
Is this a fluke? It seems more likely that the prompts you get when you insert a new SIM are written for people who don't understand the difference between SIM and phone contacts. Does anyone know if it matters where you iniate the sync from?
And pretty much, I would guess initializing your sync from the computer might've been more assuring, just because you can make sure all contacts are selected, and not just a random few that you might have deleted a couple months ago, but were the only ones checked to sync on the website.
Interesting... I never even thought about highlighting them all and hitting "Save to phone". Every other contact sync I've dealt with (Intellisync, ActiveSync, etc.) intelligently synchronizes your data and has safeguards in place to keep you from deleting everything when you sync to a blank device.
Mother of christ... if that's what you're supposed to do, I'm going postal at T-Mo headquarters.
Analogs--I realize this post is a few months old, however I experienced the same thing. I was lucky enough to have my contacts in the trash can, and could re-sync them by restoring them, and then selecting all and "saving to phone".
Holy **** they're there! I just logged on to the new myt-mo site and saw the Deleted Contacts folder, which I definitely didn't notice before. Wow, I feel like a retard.
Holy **** they're there! I just logged on to the new myt-mo site and saw the Deleted Contacts folder, which I definitely didn't notice before. Wow, I feel like a retard.
OMG thank you!!!
No reason to feel like anything--Glad I could help though.
Address Book sync gone wrong 
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