Called 611, asked to setup PIN & password on my 2Go

[itsme]

I read something about CSR setting you into FlexPay for commission when really what you have is prepay.

My, That's Irritating: T-Mobile Refuses To Process Your Credit Card Order, Then Processes It Anyway... After You've Gone To Another Company - Consumerist

I ordered the phone online and when I got it, I activated it. Never was I asked to setup a pass phrase or a PIN.

When I called 611 to ask a question about my handset, the CSR made me set a 4 digit PIN and a pass phrase. If this was required, why didn't they do that while I activated it?

I'm told it's REQUIRED. Are those required on PREPAID ToGo?

Did I get sucked into FlexPay unknowingly?

[ssassy01d]

When I was on Tmo2Go, I had emailed customers service about my account and when they replied, they advised me to call CS to set a pin and password for my account as I had never done so. They said this was a new security system they were implementing and that eventually everyone would have to do it. I know sometimes when you ask multiple CS people the same question , you get multiple answers, but this is what they told me at the time so I did it for all 3 of my prepaid accounts I had at the time. I'm now on Flexpay and when I activated the account, the dealer had me set a Pin for the account. So it seems to jive with what was in the email. Hope this helps.

The pin number is for your own security, and has nothing to do with Flex Pay. With T-Mobile To Go the PIN number is set by default as the last four of your wireless number. You can either call CS to change this or go to My T-Mobile. com to change it.
On PrePaid you don't use the last for of your SS number as with the postpaid plans, so the PIN number acts in its place.