[alicat876]

Since June I have been trying to activate paperless billing. Every time I would get the email asking me to confirm and I would do that and then I would get another email, and another. Eventually I would receive an email telling me that my request has expired. I would call TMo and they would reset it so that the system would send me another email asking to confirm, and the cycle would begin again. Then I would call again and they open a help desk ticket...supposedly with follow-up. I have yet to receive a call to follow-up... I keep repeating the cycle and they keep refiling the help desk ticket. And still NOTHING.

Why is it so hard to sign up for paperless billing? Why can't they just enable it from their end especially since I have been trying to get it activated for SIX months. Just got off the phone with CC again and the help desk ticket has again been refiled. Supposedly there will be follow-up...which has never happened.

I am usually pretty happy with TMo and CC but this situation is driving me to RANT. Any suggestions?

[alicat876]

I guess no one else has this problem

[Nwahs]

Hmmm this seems very weird! Especially for T-mobile's CC. I would call, ask for a supervisor, and tell them your problem (maybe exaggerate a little bit, or sound more angry then you are) and hopefully they will be able to fix it.

How exactly does the E-mail ask you to confirm?

[alicat876]

Originally Posted by Nwahs

Hmmm this seems very weird! Especially for T-mobile's CC. I would call, ask for a supervisor, and tell them your problem (maybe exaggerate a little bit, or sound more angry then you are) and hopefully they will be able to fix it.

How exactly does the E-mail ask you to confirm?

Dear XXX,

Last week we wrote to let you know that your T-Mobile Paperless Billing service was ready to go. We haven't heard from you, so we wanted to remind you that activating this service is as easy as clicking on the link below to validate the e-mail address you entered when you registered.

If you have changed your mind about activating Paperless Billing, do nothing. Your request will expire in 21 days.

Sincerely,

T-Mobile


There is a link in the email to click and when you do it takes you to MyTmo:



Thank You For Enrolling In Paperless Billing

No more paper cuts. No more stamps. No more licking envelopes.

Welcome to T-Mobile Paperless Billing. The service should be active on your account within 1-2 days. You will receive an e-mail confirming your enrollment once Paperless Billing is active. If you have questions about your status, simply log in to My T-Mobile and visit the Billing tab in the My Profile section.

Please note: It may take us a few billing cycles to set up Paperless Billing for you. You still may receive some paper bills after you confirm your e-mail address.

[luiboy]

Originally Posted by alicat876

I guess no one else has this problem

I thought I was the only one having this issues, I actually gave up. Pls let me know if you have a resolution.

[alicat876]

Originally Posted by luiboy

I thought I was the only one having this issues, I actually gave up. Pls let me know if you have a resolution.

That's how I feel too - like giving up... BUT I really don't want to receive the bill in the mail.

[Fred333]

I would try contacting the customer service line. or even put in a complaint with the website.

[alicat876]

Originally Posted by Fred333

I would try contacting the customer service line. or even put in a complaint with the website.

Been there done that. CC is not helpful - all they do is refile the helpdesk ticket which keeps getting refiled because no one is working on it and nobody is following up with me, I keep calling them and nothing has changed...

[Nwahs]

Well I would contact them, and see how far up the food chain you can get. Once you are as high as you are going, explain that you are not the only one with the problem, and that it is going around the internet that this is happening and people are getting frustrated. Often times they will assume it is the customers fault, as often times it is. (Not all customers are as smart as you) But by explaining that this is not a single problem with your account, they should get something done. Sorry about your experience, and I hope this works out for you!
Shawn

[alicat876]

I found a name and number for someone in Dotson's Office. Gave him a call and he said he would call me back within a week. We will see....

Thanks for all the feedback guys!