Dell's new business model: Good or Bad?

[soccerjohn]

It might help the sales a little more but i think they need a different sales pitch to get more online customers. Some people may want the computer the same day so thats where the best buy sales would come in. I don't have a problem waiting for a custom laptop to show up so I'll continue to buy online.

[j__1]

Originally Posted by Admin

I'm sure you've heard that Dell will start to sell their computers in the traditional big box retail stores (Best Buy, CompUSA, etc) due to a decline in sales. Do you think this is the right direction for them?

Yes, while traditional brick & mortar is certainly more expensive than Internet retail, Dell is now at a disadvantage as it relates to points of presence. Also, technical support and repair services that are provided by many big box and specialty retailers cannot be leveraged... think Geek Squad.

I also think Gateway Retail suffered from leadership and timing challenges that are, for the most part, unrelated to Dell.

If anyone has access to Ron Gover or his Human Resources team, and would enjoy background into Gateway Retail's demise, they are the people to talk to. (TMO USA reference)