Dell's new business model: Good or Bad?

[etorres777]

Originally Posted by Nwahs

I think it will take a little away from the company image, but as of right now that isn't selling their computers too much, so I don't think its that big of a deal.
Looks like everyone around here thinks its a good idea lol

Yep, 100% agree.

Dell is the only computer that I'll use. I had a cheap Dell Dimensions before and never had a problem with it...... Now I'm using the Dell XPS 400, with Verizon FIOS service. They are both blazing fast together.

[anfrey]

personally, i build all my computers... but i do have a dell lappy because i haven't been able to get a hold of any parts to build my own laptop

[Alex]

I'm a die-hard Apple fan (but I have a Dell UltraSharp 24-inch widescreen flat panel LCD monitor).

Dell is just cheaper than Apple when it comes to their monitors.

[cesarrri12]

yea i think that would be a good idea now you dont have to be put on hold to buy a dell

[tmobilefan]

Originally Posted by Admin

I'm a die-hard Apple fan (but I have a Dell UltraSharp 24-inch widescreen flat panel LCD monitor).

Dell is just cheaper than Apple when it comes to their monitors.

I think everything that Dell has is cheaper than Apple.
I don't look at Apple computers that much though.

[Mog]

Originally Posted by tmobilefan

I think everything that Dell has is cheaper than Apple.
I don't look at Apple computers that much though.

How Dell works: razor-thin margins on low-end models; makes up for it with large margins on servers, workstations, and the like.

How Apple works: medium-sized margins on everything.

Thus, a low end Apple (say, the Mac mini) is going to be more expensive than an equivalent Dell, however, a high end Mac (say, the Mac Pro) is actually significantly cheaper than an equivalent Dell model.

Of course, with all Macs, you get Mac OS X, which I think is more than worth any premium Apple may charge.

I love my MacBook. When I move next year, I'm planning on getting a shiny new iMac, because I really do need desktop power for Photoshop and video production and stuff, and then replacing the MacBook with a really cheap Linux laptop that I can cart around without too much worry. I was planning on getting a Dell Inspiron with Ubuntu, but they keep on raising the price, so now I'm planning on picking up either an Eee or a Nanobook instead. But we'll see.

[SJSMR2]

Originally Posted by Mog

How Dell works: razor-thin margins on low-end models; makes up for it with large margins on servers, workstations, and the like.

I agree with this and it works.

[darkjedi]

While I know this goes back and forth in the last few days I have become so disenchanted with Dell and their customer support or lack of that I am ready to walk out and buy another laptop. I have spent in the last 4 days almost 8 hours on the phone with India only to keep repeating my motherboard problem to person after person. Obviously there are good and bad experiences to speak of from Dell and I'm sure it could have gone the other way but right now, because of the lack of support they have shown me with a computer still under home warranty they are forcing me to look at alternatives.

Darkjedi, I'm sorry to hear that you are having problems with Dell Support right now. The only complaint that I have is the long hold times in which it takes to get a technical support rep. on the line...About 2 months ago I was having a problem with forgetting my password in order to log onto IE, so I gave Dell's support a call, even though I knew they would most likely not help me because my 2nd computer was more than 5 years old. After finally getting a rep. on the phone, he informed me that I had life time tech support for the computer that I didn't even remember signing up for. Anyway he was able to help me erase the old password and create a new one....Maybe it's just a matter of you getting the right rep. who is knowledgeable enough to solve whatever issue that you are having right now?