Bad Sprint. No cookie.

[Matt]

This seems to be a hot topic at SU. Well, a very hot topic. It's even on AOL's front page.

Image: Sprint's Dear John customer letter | CNET News.com (http://news.com.com/2300-1036_3-6195014-1.html?tag=cnetfd.mt)

Sprint breaks up with high-maintenance customers | Tech news blog - CNET News.com (http://news.com.com/8301-10784_3-9739869-7.html)

[greenblood]

somehow Sprint is going downhill
they may have bleeding edge technology and SERO, but the service quality is kinda turn off

[CSI_Nut]

Interesting that one of the people quoted in the first link said that the reason they were calling CS in the first place was because of billing errors, LOL! Seems like Sprint was bringing pesky customers on themselves by billing wrong in the first place...

[chokaay]

Wow! That isn't cool of Sprint at all! :mad:

But on the other hand, I've read that a bunch of people just keep calling in over-and-over again to get better and more perks from Sprint. Usually in the end they get them, but that's probably they have to call in like 10+ times to get a "nice CSR" to add it to their account. While I disagree that customers should be let go solely for the NUMBER of calls to CSR, I agree that the kind of customers I referenced above SHOULD probably be let go... as they seem to be "unsatisfied" with Sprint and "can't be satisfied easily" (even though they're on SERO with a bunch of perks already). :rolleyes:

[darkjedi]

I don't know about you guys but I think this is a brilliant idea on Sprints behalf. They are ridding themselves of the people who are most likely abusing the customer service privileges they are given and probably aren't worth the money they pay.

You look at this as a negative and I don't see it this way. A smart business move doesn't always have to play well in the public. Perhaps its one step backward to take two steps forward.

Not bothered by this at all, this is the same as Verizon terminating customers who user over 5 gigs with data services and I don't see Verizon's reputation being damaged.

[chokaay]

I don't know about you guys but I think this is a brilliant idea on Sprints behalf. They are ridding themselves of the people who are most likely abusing the customer service privileges they are given and probably aren't worth the money they pay.

You look at this as a negative and I don't see it this way. A smart business move doesn't always have to play well in the public. Perhaps its one step backward to take two steps forward.

Not bothered by this at all, this is the same as Verizon terminating customers who user over 5 gigs with data services and I don't see Verizon's reputation being damaged.


That is true. From the business perspective, this is a good measure that will help the company cut costs in the long run. But from the consumer perspective, this may seem unfair and gain the company bad PR (whether it is actually warranted or not).

[Matt]

The problem is, once you call that counts as a call, you get transferred, that's another call. You get disconnected, call back, that's another call.

I agree these people that call in wanting free perks all the should be let get.

For someone like who would be changing ESN's alot. That would suck. Tis why I love my SIM cards. :)

[dethl]

Yup, this thread at SU is the reason why I'm moving to T-Mobile. I've lost faith in Sprint (even though I've been using them since 2002).

[greenblood]

The problem is, once you call that counts as a call, you get transferred, that's another call. You get disconnected, call back, that's another call.

I agree these people that call in wanting free perks all the should be let get.

For someone like who would be changing ESN's alot. That would suck. Tis why I love my SIM cards. :)

I think ESN switch should be done online, but nothing more conveient than GSM/UMTS

[Matt]

Oh it should be able to be done online, and they used to let you do that (back when I had the a460), but when Vision phones started coming out they stopped allowing customers to switch phones online. Why? Who knows with Sprint.

[christyxcore]

I've never liked Sprint.

[darkjedi]

I've never liked Sprint.

And it sounds like that opinion is bound to multiply exponentially.

[Matt]

"exponentially" - Great word. :)

[chokaay]

"exponentially" - Great word. :)


Well, "exponentially" may be only 1,200 people, according to this article:

ABC NEWS: Sprint Ditches Customers Who Complain Too Much (http://abcnews.go.com/Business/wireStory?id=3359400&Business=true)

Apparently Sprint claims they're booting only 1,000-1,200 people. I don't know whether that is true or not, as they could be lying about the number of terminated customers, but based on all the commotion, I'd say that's a VERY vocal 1,200 people! :eek: