TMobile upgrade "trick"?

[dandelos]

Since I'm currently out of contract, I called the Tmobile telesales support team to inquire about my phone upgrade options, and he mentioned something interesting.

He said I'd get a better deal from a "new activation" vs a basic upgrade (i.e. contract extension/renewal), which I already knew about, but then he mentioned something which took me off-guard.

He mentioned that some people add a new line to their account in order to enjoy the better deal that the "new activation" affords them, and after they've received their new phone they then go ahead and cancel the new line. He even went so far as to say that he could do that for me, as long as I don't tell him that's what I intend to do (i.e. cancel the 2nd line). The moment I were to give him any indication that that was what I intended to do, he would not be able to process the request for me.

Does anyone know if there is any truth to what he is saying?

[jessebitz]

false, once the activation fee is assesed onto the account it makes up for any difference you may have though you were taking advantage of and you also will not be able to keep your number. Sales make there money by selling new activations, in cusomter care, we dont make any commission by performing upgrades.

[dandelos]

false, once the activation fee is assesed onto the account it makes up for any difference you may have though you were taking advantage of and you also will not be able to keep your number. Sales make there money by selling new activations, in cusomter care, we dont make any commission by performing upgrades.

My activation fee would have been waived, so the only downside would have been me losing my old number.

[tadlock2699]

Not that this is the "right" thing to do or anything of the like but one option would be to port your old number to a prepaid provider and then port it back out once you've cancelled your line. Some prepaid providers will let you port in but not out, so you'd just have to be careful in your selection....just a thought.