tzsm98
03-20-2009, 10:22 AM
Recently I have been having a problem with the UMA with my 6301b.
I want to say that when I called in with my UMA issue the first level CSR kicked me immediately up to UMA technical support, I waited on hold less than two minutes. The tech person and I walked through all the usual stuff.
Then the tech support lady listened to what I had tried to date. At that point we decided to check to see if the firmware update we knew the device was going to need to fix this had been released. I walked her through the Nokia site and the next I knew we were saying our goodbyes and I was hunting up my dke-2 cable. It's always a good sign when the tech support people listen to the customer.:applause:
I want to say that when I called in with my UMA issue the first level CSR kicked me immediately up to UMA technical support, I waited on hold less than two minutes. The tech person and I walked through all the usual stuff.
Then the tech support lady listened to what I had tried to date. At that point we decided to check to see if the firmware update we knew the device was going to need to fix this had been released. I walked her through the Nokia site and the next I knew we were saying our goodbyes and I was hunting up my dke-2 cable. It's always a good sign when the tech support people listen to the customer.:applause: