Activate Paperless Billing

[alicat876]

Since June I have been trying to activate paperless billing. Every time I would get the email asking me to confirm and I would do that and then I would get another email, and another. Eventually I would receive an email telling me that my request has expired. I would call TMo and they would reset it so that the system would send me another email asking to confirm, and the cycle would begin again. Then I would call again and they open a help desk ticket...supposedly with follow-up. I have yet to receive a call to follow-up... I keep repeating the cycle and they keep refiling the help desk ticket. And still NOTHING.

Why is it so hard to sign up for paperless billing? Why can't they just enable it from their end especially since I have been trying to get it activated for SIX months. Just got off the phone with CC again and the help desk ticket has again been refiled. Supposedly there will be follow-up...which has never happened.

I am usually pretty happy with TMo and CC but this situation is driving me to RANT. Any suggestions? :confused:

[alicat876]

I guess no one else has this problem :(

[Nwahs]

Hmmm this seems very weird! Especially for T-mobile's CC. I would call, ask for a supervisor, and tell them your problem (maybe exaggerate a little bit, or sound more angry then you are) and hopefully they will be able to fix it.

How exactly does the E-mail ask you to confirm?

[alicat876]

Hmmm this seems very weird! Especially for T-mobile's CC. I would call, ask for a supervisor, and tell them your problem (maybe exaggerate a little bit, or sound more angry then you are) and hopefully they will be able to fix it.

How exactly does the E-mail ask you to confirm?


Dear XXX,

Last week we wrote to let you know that your T-Mobile Paperless Billing service was ready to go. We haven't heard from you, so we wanted to remind you that activating this service is as easy as clicking on the link below to validate the e-mail address you entered when you registered.

If you have changed your mind about activating Paperless Billing, do nothing. Your request will expire in 21 days.

Sincerely,

T-Mobile


There is a link in the email to click and when you do it takes you to MyTmo:



Thank You For Enrolling In Paperless Billing

No more paper cuts. No more stamps. No more licking envelopes.

Welcome to T-Mobile Paperless Billing. The service should be active on your account within 1-2 days. You will receive an e-mail confirming your enrollment once Paperless Billing is active. If you have questions about your status, simply log in to My T-Mobile and visit the Billing tab in the My Profile section.

Please note: It may take us a few billing cycles to set up Paperless Billing for you. You still may receive some paper bills after you confirm your e-mail address.

[luiboy]

I guess no one else has this problem :(
I thought I was the only one having this issues, I actually gave up. Pls let me know if you have a resolution.

[alicat876]

I thought I was the only one having this issues, I actually gave up. Pls let me know if you have a resolution.

That's how I feel too - like giving up... BUT I really don't want to receive the bill in the mail. :mad:

[Fred333]

I would try contacting the customer service line. or even put in a complaint with the website.

[alicat876]

I would try contacting the customer service line. or even put in a complaint with the website.

Been there done that. CC is not helpful - all they do is refile the helpdesk ticket which keeps getting refiled because no one is working on it and nobody is following up with me, I keep calling them and nothing has changed...:(

[Nwahs]

Well I would contact them, and see how far up the food chain you can get. Once you are as high as you are going, explain that you are not the only one with the problem, and that it is going around the internet that this is happening and people are getting frustrated. Often times they will assume it is the customers fault, as often times it is. (Not all customers are as smart as you) But by explaining that this is not a single problem with your account, they should get something done. Sorry about your experience, and I hope this works out for you!
Shawn

[alicat876]

I found a name and number for someone in Dotson's Office. Gave him a call and he said he would call me back within a week. We will see....

Thanks for all the feedback guys!

[alicat876]

So...after a few more rounds of paperless billing not being activated despite the fact that two CC agents told me that it was. I called the Office of the TMo's President again and the following week I received an email telling me that my paperless billing is active.

I had sent TMo emails before this and AFTER I got the "active" email, someone from tech support emailed me telling me that they are working on it. It says it's active in MyTMo - I guess I will just have to wait and see if it really is active or....

[cjs1996]

Finally!!

Hi - I have this problem and I've been (uncessfully) trying to solve this for months!

I've been doing research online and I stumbled across this page, if and when you do find a resolution for this please do post the solution here. I've been trying to activate paperless billing for my wife and I both for several months now, and I keep getting the confirmation emails saying that I haven't activated it (when I have!!).

I've spent hours on the phone with customer support and they keep assuring me that paperless billing has been activated, and yet my huge paper bills keep coming in the mail, month after month.

It's very frustrating. This trivial issue makes me not want to give T-mobile my business.

Please let us know how this turns out.

thanks
cjs1996

[alicat876]

Ok...I honestly don't know if this guy really had anything to do with it, since I didn't hear from him after I contacted him, and he took my information. I found this guy's information on another forum.

Jason Cook, T-Mobile, Office of the President
(877) 290-6323 x8043

After calling him and then harassing TMo CC via email a few more times, my paperless billing is finally active. It only took SIX months.

When you log into your account online and hit the billing tab. You should see some info about paperless billing to the right - the link there for me, now tells me I can update my paperless billing preferences.

[Alex]

That's crazy that you have to jump through that many hoops!

[cjs1996]

OK, don't know what's changed, but I was finally successful in getting both myself and my wife enrolled. I received an email to confirm this, and I also see the active status online. Let's hope it really is done.

Chris

[Alex]

Glad it's been resolved buddy!

[alicat876]

OK, don't know what's changed, but I was finally successful in getting both myself and my wife enrolled. I received an email to confirm this, and I also see the active status online. Let's hope it really is done.

Chris

CRAZY isn't it? Did you call the guy in the President's office? Or did it happen on its own? :D

[cjs1996]

I did not call the President's office, it appeared to happen on it's own.

The only thing I did differently (after reading a tip on another board), was to manually clear my browser cookies/cache/temp-files etc before clicking on the email confirmation link.

Whether or not that made the difference, or if t-mobile fixed something on their end, I'll never know. I'm just happy it's over (I hope) :-)

[cellhead84]

thats a bit absurd with all that your going through i mean i didn't have to go through all of that i just went on mytmobile and set it up form there if this problem persists as previously mentioned you should make a big rant about it make it seem bigger then what it is so they can get on it asap