Alex
06-14-2007, 01:30 PM
At G-Force London, Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), recognised T-Mobile Germany, the leading provider of mobile communication services in Germany and the largest company within the T-Mobile International group, as one of the world’s leading customer service organisations. T-Mobile Germany was selected from more than 240 applicants as a recipient of the second annual 2007 Genesys Customer Innovation Awards.
Using technology innovatively to streamline and optimise customer service, T-Mobile Germany partnered with Genesys to transform its customer contact centre into a Dynamic Contact Centre (DCC), increasing customer satisfaction, as well as improving the contact centre's alignment with company business goals. Finalists strive to provide excellent customer service through the innovative use of technology in highly dynamic environments. Furthermore, the DCC showcases how customer service can be elevated to a strategic business asset designed to increase overall customer loyalty and business value. A DCC stops customer frustration, drives contact centre efficiencies and accelerates business innovation.
SOURCE: CRM Today
Using technology innovatively to streamline and optimise customer service, T-Mobile Germany partnered with Genesys to transform its customer contact centre into a Dynamic Contact Centre (DCC), increasing customer satisfaction, as well as improving the contact centre's alignment with company business goals. Finalists strive to provide excellent customer service through the innovative use of technology in highly dynamic environments. Furthermore, the DCC showcases how customer service can be elevated to a strategic business asset designed to increase overall customer loyalty and business value. A DCC stops customer frustration, drives contact centre efficiencies and accelerates business innovation.
SOURCE: CRM Today