View Full Version : Dell's new business model: Good or Bad?
I'm sure you've heard that Dell will start to sell their computers in the traditional big box retail stores (Best Buy, CompUSA, etc) due to a decline in sales. Do you think this is the right direction for them?
redwildebeast
06-13-2007, 10:09 AM
if it improves sells, sure why not. they were smart enough to get rid of the "dude your gettin a Dell" loser.
haha...I agree, that guy was annoying...
greenblood
06-13-2007, 10:49 AM
it may like similar way HP does
we can customize their product on their site, or buy pre-configured in the stores
Inuyasha
06-13-2007, 11:13 AM
I'm sure it wouldn't hurt. Personally, I'd rather build my own computer. That way I know exactly what is going into it. In fact, I'm waiting for an order today from Newegg.com. I bought 2GB of G.Skill dual channel RAM Thursday night, and it's being delivered today. I'm also running an overclocked processor(AMD Athlon XP-M 2500+(1.83GHz) running at 2.4 GHz which is equivalent to the 3400+ :D). It's completely stable even with only 512MB of memory right now.
darkjedi
06-13-2007, 11:16 AM
haha...I agree, that guy was annoying...
But it worked....Dell captured the market during that timeframe.
chokaay
06-13-2007, 12:18 PM
Maybe... maybe not... :confused:
They already sell pre-configured computers in Costco and Sam's (I think). It's only an evolutionary step to sell it in large non-membership retailers.
I just hope this doesn't mean their online deals will dry up (like it did already somewhat)! :D
anfrey
06-13-2007, 12:34 PM
imho, i think this will be good for dell. there is still quite a market out there for consumers who only shop at B&M stores. dell's make some bad decisions in the past few years, but i believe this should give them better annual figures.
etorres777
06-13-2007, 08:04 PM
it may like similar way HP does
we can customize their product on their site, or buy pre-configured in the stores
That's all I buy, HP. I know that they're trying the Wal Mart think because HP knocked them out of the #1 spot for selling computers. I don't like their computers at all. I would rather have a Mac, but I couldn't afford one, so an HP will do. :D
Nwahs
06-13-2007, 08:07 PM
I think it will take a little away from the company image, but as of right now that isn't selling their computers too much, so I don't think its that big of a deal.
Looks like everyone around here thinks its a good idea lol
etorres777
06-13-2007, 08:08 PM
I think it will take a little away from the company image, but as of right now that isn't selling their computers too much, so I don't think its that big of a deal.
Looks like everyone around here thinks its a good idea lol
Yep, 100% agree.
Ellen
06-13-2007, 09:46 PM
Dell is the only computer that I'll use. I had a cheap Dell Dimensions before and never had a problem with it...... Now I'm using the Dell XPS 400, with Verizon FIOS service. They are both blazing fast together.
anfrey
06-14-2007, 12:07 AM
personally, i build all my computers... but i do have a dell lappy because i haven't been able to get a hold of any parts to build my own laptop
I'm a die-hard Apple fan (but I have a Dell UltraSharp 24-inch widescreen flat panel LCD monitor (http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=320-4335)).
Dell is just cheaper than Apple when it comes to their monitors.
cesarrri12
06-14-2007, 01:49 AM
yea i think that would be a good idea now you dont have to be put on hold to buy a dell
tmobilefan
10-11-2007, 07:58 PM
I'm a die-hard Apple fan (but I have a Dell UltraSharp 24-inch widescreen flat panel LCD monitor (http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=320-4335)).
Dell is just cheaper than Apple when it comes to their monitors.
I think everything that Dell has is cheaper than Apple.
I don't look at Apple computers that much though.
I think everything that Dell has is cheaper than Apple.
I don't look at Apple computers that much though.
How Dell works: razor-thin margins on low-end models; makes up for it with large margins on servers, workstations, and the like.
How Apple works: medium-sized margins on everything.
Thus, a low end Apple (say, the Mac mini) is going to be more expensive than an equivalent Dell, however, a high end Mac (say, the Mac Pro) is actually significantly cheaper than an equivalent Dell model.
Of course, with all Macs, you get Mac OS X, which I think is more than worth any premium Apple may charge. ;)
I love my MacBook. When I move next year, I'm planning on getting a shiny new iMac, because I really do need desktop power for Photoshop and video production and stuff, and then replacing the MacBook with a really cheap Linux laptop that I can cart around without too much worry. I was planning on getting a Dell Inspiron with Ubuntu, but they keep on raising the price, so now I'm planning on picking up either an Eee or a Nanobook instead. But we'll see. :)
SJSMR2
10-11-2007, 08:55 PM
How Dell works: razor-thin margins on low-end models; makes up for it with large margins on servers, workstations, and the like.
I agree with this and it works.
darkjedi
10-11-2007, 09:15 PM
While I know this goes back and forth in the last few days I have become so disenchanted with Dell and their customer support or lack of that I am ready to walk out and buy another laptop. I have spent in the last 4 days almost 8 hours on the phone with India only to keep repeating my motherboard problem to person after person. Obviously there are good and bad experiences to speak of from Dell and I'm sure it could have gone the other way but right now, because of the lack of support they have shown me with a computer still under home warranty they are forcing me to look at alternatives.
Ellen
10-11-2007, 09:39 PM
Darkjedi, I'm sorry to hear that you are having problems with Dell Support right now. The only complaint that I have is the long hold times in which it takes to get a technical support rep. on the line...About 2 months ago I was having a problem with forgetting my password in order to log onto IE, so I gave Dell's support a call, even though I knew they would most likely not help me because my 2nd computer was more than 5 years old. After finally getting a rep. on the phone, he informed me that I had life time tech support for the computer that I didn't even remember signing up for. Anyway he was able to help me erase the old password and create a new one....Maybe it's just a matter of you getting the right rep. who is knowledgeable enough to solve whatever issue that you are having right now?
soccerjohn
10-17-2007, 07:28 AM
It might help the sales a little more but i think they need a different sales pitch to get more online customers. Some people may want the computer the same day so thats where the best buy sales would come in. I don't have a problem waiting for a custom laptop to show up so I'll continue to buy online.
I'm sure you've heard that Dell will start to sell their computers in the traditional big box retail stores (Best Buy, CompUSA, etc) due to a decline in sales. Do you think this is the right direction for them?
Yes, while traditional brick & mortar is certainly more expensive than Internet retail, Dell is now at a disadvantage as it relates to points of presence. Also, technical support and repair services that are provided by many big box and specialty retailers cannot be leveraged... think Geek Squad.
I also think Gateway Retail suffered from leadership and timing challenges that are, for the most part, unrelated to Dell.
If anyone has access to Ron Gover or his Human Resources team, and would enjoy background into Gateway Retail's demise, they are the people to talk to. (TMO USA reference)
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