goldstar
10-08-2007, 09:27 PM
Fortune magazine article about Tmobile's customer service , thought it was an interesting read:
Behind T-Mobile's customer service success - October 1, 2007 (http://money.cnn.com/magazines/fortune/fortune_archive/2007/10/01/100398840/index.htm?postversion=2007092111)
Behind T-Mobile's customer service success - October 1, 2007 (http://money.cnn.com/magazines/fortune/fortune_archive/2007/10/01/100398840/index.htm?postversion=2007092111)