Pay as You Go Phone Renewal

[A_pheonix_boy]

Ok. Like a few months ago... I had Pay as You GO. My Nokia 6133 broke. (I would press the MENU button, and it would restart.) I called customer care, they got all the info they needed from me, and they told me to send it to LaGrange, Georgia. So I sent it, waited a Month, and I got a New One. Then they called and told me the warranty expired, and they would charge me $50.00 on my bill...

...the question is... I switced to FlexPay.... I never had bills on my Pay as you go... I got a Diffrent # with FlexPay...

How will they charge those 50.00 Dollars from the old nokia I sent in?
Will it affect my FlexPay since I'm using the new nokia?
They have the Model # and EMI thing.... will they ever contact me?:confused:

Thanks in advance, Omar

[A_pheonix_boy]

sorry for the double post... The server told me that i wasnt logged in...

[Ellen]

sorry for the double post... The server told me that i wasnt logged in...

No problem A_pheonix_boy. I will delete the duplicate post for you.

[A_pheonix_boy]

Thanks!

[Ellen]

Ok. Like a few months ago... I had Pay as You GO. My Nokia 6133 broke. (I would press the MENU button, and it would restart.) I called customer care, they got all the info they needed from me, and they told me to send it to LaGrange, Georgia. So I sent it, waited a Month, and I got a New One. Then they called and told me the warranty expired, and they would charge me $50.00 on my bill...

...the question is... I switced to FlexPay.... I never had bills on my Pay as you go... I got a Diffrent # with FlexPay...

How will they charge those 50.00 Dollars from the old nokia I sent in?
Will it affect my FlexPay since I'm using the new nokia?
They have the Model # and EMI thing.... will they ever contact me?:confused:

Thanks in advance, Omar

Did you get a new SIM card when you switched to Flax Pay, or did they just convert your PAYG service over to Flex Pay?
As far as I know, they can't charge your Flex Pay account if you signed up as a new line of service..... If they have your mailing address, they could mail you out a bill for the $50.

[A_pheonix_boy]

yup. I got a new SIM... kind of broken, but it works. Its a new service line, under my mothers name, and... yeah. (im in class right now and the teacher just took my phone away... awwww shucks) so i logged in through a computer.

but thanks for the info.
Hope they wont charge me.
:o
thanks ellen.

[CSI_Nut]

yup. I got a new SIM... kind of broken, but it works. Its a new service line, under my mothers name, and... yeah. (im in class right now and the teacher just took my phone away... awwww shucks) so i logged in through a computer.

but thanks for the info.
Hope they wont charge me.
:o
thanks ellen.


Get back to class, Phoenix Boy! LOL! If they're going to charge you $50, they would have to mail you a bill to the old billing information on file, if in fact your new phone is a completely new set-up. Like Ellen said... But I just had to chime in here and tell you to get back to your schoolwork... hahahahahahaha.... ;)

[A_pheonix_boy]

lol, i got my phone back from security. I told them to visit these forums cus they have T-mobile aswell. :D

[CSI_Nut]

lol, i got my phone back from security. I told them to visit these forums cus they have T-mobile aswell. :D


I think ADMIN needs to consider this as an entry into his "most creative way to promote T-MobileSignal forum Contest!" FOR SURE! :D

[Alex]

lol, i got my phone back from security. I told them to visit these forums cus they have T-mobile aswell. :D

LOL...if Pheonix would have got that on tape it would have been spectacular! Oh well...I'll give you rep points for that though!

[Ellen]

LOL...if Pheonix would have got that on tape it would have been spectacular!

That's another good way to advertise T-MobileSignal.

[A_pheonix_boy]

Thanks admin.

...I hope the security cameras recorded everything...:D

[~Evil~|~Steg~]

what would have been cool is if someone took a pic of them trying to take ur fone away, and ur resisting while typing on the forum, and have a caption on it saying something like "Honestly its not porn,... im on tmosig really,... I am" lol that would be funny ya know. that sux they took ur fone, i didnt think they could do that but if it was security and not a teacher, then that makes sense, but i wouldnt have let them take mine ya know, you could have had an emergency ya know, and no way to call for help...

[Edward]

Did you get a new SIM card when you switched to Flax Pay, or did they just convert your PAYG service over to Flex Pay?
As far as I know, they can't charge your Flex Pay account if you signed up as a new line of service..... If they have your mailing address, they could mail you out a bill for the $50.

I'm surprised to read that he received a new phone number. When I converted from prepay (T-Mobile To Go) to postpay, I was able to keep the same phone number.

[Ellen]

I'm surprised to read that he received a new phone number. When I converted from prepay (T-Mobile To Go) to postpay, I was able to keep the same phone number.

I found this to be a little odd too, but I just thought that it had something to do with the other line being on a family plan.

[ssassy01d]

I'm surprised to read that he received a new phone number. When I converted from prepay (T-Mobile To Go) to postpay, I was able to keep the same phone number.

AFIK, unless they recently changed it recently, if you're going from prepaid to FlexPay they wont let you keep your number, at least not yet. I had to get all 3 of mine changed. I believe that the OP said he went FlexPay.

[Edward]

AFIK, unless they recently changed it recently, if you're going from prepaid to FlexPay they wont let you keep your number, at least not yet. I had to get all 3 of mine changed. I believe that the OP said he went FlexPay.

I changed from prepaid to postpay in January 2005. They allowed me to keep the same number. Maybe they changed that policy, but I don't see why.

[Ellen]

I changed from prepaid to postpay in January 2005. They allowed me to keep the same number. Maybe they changed that policy, but I don't see why.

No Edward they didn't change this policy. A customer can still go from prepaid to postpaid and keep their number.
I think the problem with going from a To Go account to a FlexPay account is that although these two services are two different things, they are both still considered to be prepaid. And with FlexPay being so new, it may take T-Mobile awhile to work it out in their system in order to allow a To Go customer to switch to FlexPay account while keeping the same number.