AT&T the wors carrier in USA, T-Mobile, in 4th place
Consumer Reports is out with its latest survey of cell phone service by its members, and AT&T is now ranked as the worst in the country, as well as the worst in Houston. T-Mobile is in 4th place.. what happened with you T-Mo?
“We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.”
What about cellphone:
The January issue also ranks smartphones and traditional cell phones, sorted by carrier. At the top of the list for smartphones:
• Apple’s iPhone 4 and Samsung’s Captivate tie for first place at AT&T with 76 points
• Motorola’s Droid X and Samsung’s Fascinate tie for tops at Verizon with 75 points
• Samsung’s Epic 4G for Sprint, with 76 points
• Samsung’s Vibrant for T-Mobile, 76 points
Tamarai on December 6th, 2010 10:23 pm
It really should be phrased that AT&T customers from San Francisco and New York responded to a Consumer Reports survey and exaggerated their service experiences.
I get these CR surveys every year, but I live in an area with excellent coverage — I toss the surveys out. If I were an unhappy customer, I'd be motivated to fill them out..
The survey might actually mean something if we knew the regions the respondents were from. Yet another aspect of the meaningless tech coverage provided by Consumer Reports — they should stick to cars, cleaning products, and appliances
Marko on December 6th, 2010 11:34 pm
verizon value? wtf