AT&T Taking “TMS”!!! T-Mobile Customers Say Thanks!

By: Breathe T-Mobile October 5th, 2008

If you live in one of the several unlucky markets where “The Mobile Solution” terrorizes the malls then you are in for a major change! The company recently sold off 10 major markets. For those who are not familiar with The Mobile Solution, they are an authorized reseller of T-Mobile products…. They are those guys that keep hawking you at the mall trying to sell you products that they know little about! On Friday, all of the affected markets started to slowly but surely close down. The stores are expected to start re-opening October 18th under the name “The Mobile Life” and will sell none other than AT&T products!!! So what does this translate to? Well, I expect to see a sudden upward spike in T-Mobile’s customer service scores which will hopefully help them reclaim the throne of “Best Customer Service”. What do you guys think?

Filed Under: AT&T, Featured, T-Mobile News

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81 Responses to “AT&T Taking “TMS”!!! T-Mobile Customers Say Thanks!”

  1. Danny on October 5th, 2008 10:55 pm

    No matter how much authorized dealers get on my nerves, make no mistake about it….. They bring in more new net subscribers than corporate owned outlets do.

    Any retail loss in distribution is no win for T-Mobile USA. This is not good news especially in light of the holiday season coming up unless T-Mobile has a major replacement lined up.

  2. KING7026 on October 5th, 2008 11:22 pm

    @ Danny

    As much as i agree with you regarding the “authorized dealer” sales, TMS brings in a MASSIVE amount of Churn that only brings T-Mobile down. Although I do believe T-Mobile WILL see a drop in sales at first, in the long run this change will only strengthen T-Mobile as a company.

  3. mingkee on October 6th, 2008 11:33 am

    it’s good T-Mobile finally fired TMS
    if TMF (The Mobile F*cker) does the same way in the past, ATT will be f*cked for sure!

  4. tmo rep on October 6th, 2008 11:33 am

    @ Danny

    I realize and understand that indirects bring in about 60% of tmo retail sales but what t-mobile doesnt factor in are the coutless hours we spend every year apologising and fixing things for customers. I work in a mall location where we have to baby sit theese guys this year alone I have had to call in no-installs 12 times on theese guys. I think as a whole we will see a small drop but overall it will only benefit us. Lastly as a side not TMS employees are jackasses and have no shame.

  5. Jim on October 6th, 2008 3:11 pm

    I agree w/ some of u ppl. I'm a manager of a Tms location. I had to fire my whole staff, before starting back over. The prev. staff did a lot of harassing to mall customers and had little or no information on the product they have sold.

    I can say that my employees know everything about the product they sell. If they don't know anything about the product they are selling they don't stay with me long (I went thru 5-12 employees in the past couple of months) As for harassing customers or trying to lure customers that don't want to be bothered. I monitor the situation and tell my employees to leave them alone. I try to run my store just like a corporate store.

    In point, TMS the company diff. needs to change. They have set a certain reputation that everyone knows. Which is why I run my store/location differently

  6. KING7026 on October 6th, 2008 10:58 pm

    @ Jim

    TMS needs more people like you! Keep up the good work!

  7. james gore on October 7th, 2008 9:22 am

    they sell phones but in the end they get more deacts….

  8. JenJen on October 14th, 2008 8:35 pm

    I am also a manager with TMS, now Mobile Life. I can tell you now that there has been major changes within both companies. Mobile Life is in no way TMS, I think you all may be shocked by what is to come. Yes I agree TMS has definately made a bad name for itself in multiple markets, but not all because some of them are actually trying to represent Tmobile to the best of their capabilities. Here at Mobile Life there is major change in the air. The markets that did make the change are in no way anything like what they were before for the most part those 10 markets have been broken down, re trained or hired new employees with better set expectations and training. We as a new company, are setting a totally different set of standards and expectations than what was before. Hawking will no longer be an issue and professionalism and knowledge is expected by all employees now matter what their experience. I can tell you coming from AT&T that we are expecting nothing but the best from our employees, management and company… I think you are all in for a shock and a totally different type of experience than you have ever received from a wireless kiosk! I look forward to hearing your experiences in future……

  9. that_guy_0543938 on October 15th, 2008 2:24 am

    I used to be a district manager of one of their markets that was sold off to AT&T. All I have to say about TMS is how inefficient the company is. Our market alone in a matter of 6 months have seen witness to Social Security fraud (which cost the company $1,000,000.00 in fines, a few workers stealing phones, three store managers arrested, AND the regional manager embezzeling over $10,000.00 in cash from the stores safes. How could a company that is “the leader of T-mobile authorized dealers” have so much corruption, fraud, and lies? I am suprised that anyone would allow this company to continue to go on like it has for the past decade. Their policies are rediculous and the customer service is the worst.

    I and a numorous others that have worked there or still are working there have been out of so much money that was promised to them. For example, I was mentered by my regional manager on how to sell phone when I first joined up with the company. I did everything to the “T” for him. Dotted all the “Is” and crossed all the “Ts”, had all my paper work squared away. We calculated over the past two weeks that I have sold over 45 phones (during the Christmas season) that my check would be over $2,000.00. When I recieved my pay check (I had 6 phones returned (which goes against any commission)), it was only for a little over $650.00.

    Then after I left the company in Feb of 2007, I worked for 6 weeks after new years, I recieved my W2 form the next year. There the form said I made over $3,000.00. Although that would have been nice and all, I looked at my last pay stub from them, it said that my YTD was only $2,100.00. So where is the rest of my pay? Well I contacted them, and their claim is that I have had the check already sent to me when pay day came in 2007, and that it was already cashed. Well, I looked at my bank to see if I had a check cashed for that time frame. They said I never had that check cashed.

    I also purchased a phone from them at one point. Had to leave for military duty deployment, cancelled my phone plan, and was hit with a $350.00 fee from TMS for cancelling my phone. The only problem that lies within itself is that I found out that it went to collections, never recieved a letter from TMS about it, and found out approx 18 to 20 months AFTER I cancelled the phone plan.

    So can anyone tell me what is really good about this company? I sure as hell cannot. May God himself have mercy on this company.

  10. former employee on October 21st, 2008 7:43 pm

    no matter what anyone says i used to manage a spot in modesto for TMS and really my 2 kiosk was selling 4x’s more phones then anyone so t-mobile shouldnt be worried about there j.d. power customer service awards they should be thinking about how much money was being brought in, in this time, the economy will force everyone to do so …. t-mobile is full of a bunch idiots anyways GO AT&T!!!!

  11. billybob on October 21st, 2008 9:29 pm

    Too bad most of the other indirects try to copy TMS and hire former TMS employees and considering TMO approved indirect stores at every closed TMS location, in most cases right next to the mobile life locations, i would expect to see an increase in aggressive behavior.

  12. Adam on October 22nd, 2008 10:32 am

    I have been working for TMS for about a year and a half in the Southern Ohio Market and there is without a doubt more fraud and deacts in this business than any other. T Mobile is rewarding our company for keeping deacts down, but why should you reward a company for not doing their job in the first place? I do know however, that every rep in our market is very knowledgeable about the products. I quit back in April because of the fraud and harassment, but decided to come back after getting a smaller paycheck than what i was getting at TMS. But, the bottom line as far as sales based companies go, is that they bring out major numbers. Their profit/loss program for employees allows the company to easily find out who the most profitable employees are and our market makes sure that every employee generates at least $100/hr. in revenue. For example an M-Class or Sub-prime credit customer which gets flexpay is equivilent to $225 in revenue.

  13. J. Curlin on October 26th, 2008 1:58 am

    Firstly, T-Mobile did not “let go” off TMS. That would be an idiotic business move, and T-Mobile would never be that stupid. TMS decided to shed off markets that weren’t profitable and that were being run by a bunch of lazy pikers that were costing the company more money than they were making. Secondly, a lot of people’s perception of TMS is still stuck in 2005, 2006. There are WAY MORE hardworking and knowledgeable sales reps out there for TMS than there are fraudulent and stupid ones, because those are the ones that don’t last for very long. I am a top ten sales rep for the Wisconsin Market which has been #1 for the past 7 out of 9 months, so I know how the company works and how hard the national, market and regional sales directors work to keep fraud out of the mix and run a good business. Finally, the ex-manager above that thought 45 phones sold in a month was a big deal…… lmao, piker. Those are new hire numbers in Wisco, you weren’t cut out for the job anyway.

  14. F.E. TMSemployee on October 26th, 2008 3:33 am

    To all:
    Rule1 – Don’t bash the competition. As a salesperson it’s the last resort before quitting or getting fired again. Don’t blame others for your failures.
    Rule2 – Get the facts straight. Don’t mislead others with unsupported facts. TMS happily services 100,000′s of thousands of customers per year. Yes we have upset customers but when you take the massive number of transactions the company does the numbers are staggering low.
    Rule3 – Be positive. There is enough room for all cell phone companies. Focus on your job at hand and right fit your customers. Please don’t end up being the type of business person that worries about and complains about everything without every taking responsibility for his/her own actions. You’re commitment with excellence involves being a true leader. It’s time to focus on your actions.
    Happy holidays and to a healthy Q4!!!

  15. Branden on November 27th, 2008 12:53 am

    The mobile solution brought 65% of T mobiles sales. We all have to make a liveing and if that was the only way you had the chance to do it wouldnt you? i mean TMS dont train the guys well thats why they dont know much but they do what they are traind to do and that is sale. The Mobile Life has changed Att bought TMS T mobile didnt get rid of them like they should have T mobile lost alot of profit after tms got bought by att. there sales have went down so bad they had to open stores in the mall there selves to try and keep there sales going. Att is a bigger phone service than t mobile. It makes people say T who? There customer service is all T mobile has. att has 3g t mobile has analog the slow stuff. so are you people say att made a bad move. one of the biggist phone companys in the world wouldnt buy TMS for no reason would they. T mobile uses att towers. T mobile will drop and they will drop fast wait and see.

  16. mobile life employee on January 5th, 2009 4:20 am

    I have been an employee for mobile life since the day they opened in Georgia and they are the most unorganized idiots I have ever seen in my life! I am trying to have understanding and patience that the “company” is still new so to speak but to think all of corporate are previous TMS managers is scary!! The one thing that pisses me off more then anything is they recruit within their former tms buddy system and they show way to much favortism to these individuals. But hey what do ya do…

  17. james on January 8th, 2009 1:11 pm

    there’s always haters everywhere you go. Those tms guys are just trying to make money. The people that call you at your home are annoying or that knock on your door, not the guys in the mall. So all u haters keep hating an stay broke!

  18. Ex TMS/MobileLife Employee on January 8th, 2009 1:37 pm

    As a former employee of both TMS and The Mobile Life, I can assure you the goal at these locations is fraud. Being a Manager, I was trained by my Regional who showed me how to do S.S. fraud my 1st day. I was shocked. I called the TMS fraud dept. and then a month later the head fraud person, Norm, was in our market questioning people. After about 2 weeks, only a handful of employees where terminated for fraud and the cause of the problem, the regional, was not terminated. A month later we become The Mobile Life. Our Market Director, who was terminated from Radioshack for payroll fraud btw, refuses to pay our employees for off the clock conf. calls and deducted hours out of EVERYONES pay for “breaks they didn’t clock out for”. I called him out on the issue to only be demoted a month later. I informed the HR department as well who to this day has only done one thing, told the Market Director to pay employees for Conf. calls. At my location, I watched my MD lie to customers faces saying that upgrades would in fact NOT renew your contract and that they were courtesy phones! The Mobile Life is a joke, just like TMS. It is full of unethical people and the minute you stand up for something which is right, you lose your job for “insubordination”. P.S. Our regional who taught people to do S.S. fraud is now our trainer, go figure. AT&T, if you read this, get out of Mobile Life asap, it will only hurt your brand name. Mobile Life, if you read this, you probably know who I am.

  19. ex Mobile Life employee #2 on January 30th, 2009 9:00 pm

    I heard that Mobile Life was already closing 50 of the stores they just bought. Anyone heard the same thing?

  20. In The Know Guy on January 31st, 2009 5:13 pm

    The mobile life is selling stores. The mobile solution is selling more stores as well.

  21. Steve on February 1st, 2009 11:04 am

    I’m not sure if they stores were sold or not, but I know Mobile Life is closing a significant number of the stores recently purchased from TMS. Lots of lay offs and pay cuts are being implemented as well.

  22. SLAM YOUR GRANDMA A PHONE on February 12th, 2009 3:02 pm


  23. Old Dinosaur on February 13th, 2009 11:38 am

    For all of you wonderful bloggers about TMS, there are many issues that can be disagreed upon and talked about. Some of you have the right to complain about the way you were treated when you worked for TMS in the past and the way that their business practices were unethical, and I understand your point of view. But being a wireless dinosaur you must understand the LTE of this company. (Long Term Evolution for all of you that don’t read up on wireless). This company was built on a dream of young college kids that turned into a corporation. Yes, TMS does have problems that need to be addressed. Yes, The Mobile Life is probably not the best company out there, but has NOTHING to do with TMS. And the big kicker for everyone… Here you go… If you have ethical business practices and know how to sell and take care of customers and grow your business, you will be very successful with TMS and make a hell of a lot of money, if you do FRAUD, its your own fault and I have no sympathy for you. So all of you out there that are complaining about TMS, get over it. Because only the strong survive and the one’s that do are the people NOT COMMITTING FRAUD AND GROWING TMOBILE in a positive direction. We all have choices, so make your own, but for me… I will ride the TMS wave for as long as it will take me. “Old TMS Dinosaur”

  24. Jim on March 7th, 2009 5:15 pm

    I have had the unfortunate circumstance of meeting up with this organization. I recently searched for a new cell phone provider because of the sale of Unicel. I spoke with an agent in the South Portland Mall and expressed a need for service into Canada. I explained that on my Unicel line I have a service called Canada as Home and I get all Canadian calls free, no roaming, no long distance. I pay $10.00 a month extra for that service. I was told that T-Mobile has the same service but a little different pricing. I would have to pay an extra $5.00 a month and I was quoted $.07 cents a minute for calls into Canada, $.07 cents a minute while in Canada calling out of Canada and $.14 cents a minute while in Canada calling another number in Canada. I accepted this and signed the contract. I paid for the two new phones I needed and started using the phones on a Friday. On Saturday I signed up for the T-Mobile online account manager and found, to my horror, that the fees were in fact $.69 cents a minute for all Canadian calls plus roaming fees. I immediately contacted T-Mobile and was advised that the Mobile Solutions account rep had lied to me, that the online rates were the real rates. I instantly canceled the service, only having the phone for two days, and was assured by Mobile Solutions that there would be a complete refund and that I would not be billed as this was certainly their fault.

    I have been HARASSED DAILY by T-Mobile for a bill that started out at well over $200.00 and is now down to $110.00. I refuse to pay this fee as I was ASSURED by Mobile Solutions management that they would handle this and I would not have to pay. This started in December of 2008 and it is now march of 2009 and the daily harassing calls continue. I have submitted a complaint with the Maine Attorney Generals office and the Maine Consumer Advocate’s office and hope that eventually this practice of lying to sell a service will be brought to light and someone at either Mobile Solutions or T-Mobile will wake up and realize this is FRAUD, plain and simple. I will not allow them to bully me into something I did not agree to.

  25. Good bye on March 25th, 2009 7:24 pm

    T-Mobile is purchasing the entire The Mobile Solution company. The official acquisition will be on May 31st. The word was released to all of TMS management and Upper Management today March 25th, 2009. Everyone in The Mobile Solution will be forced to re-apply via T-Mobile’s website and will have to interview for any position with T-Mobile. Although the TMS executive team have promised all TMS managers a fair and even ‘good recommendation’ towards a future career with T-Mobile corporate I can assure all TMS employees that you are almost guaranteed to be jobless on May 31st. T-Mobile requires at least a bachelor degree in order to even interview for a management position. I know that TMS executives are telling TMS managers that they will be considered for these positions and that T-Mobile is “lifting the bachelor degree requirement” strictly for TMS employees but this is not the case and is only being said in order to keep TMS employees productive through their final months. TMS employees are also being told that when they apply online to check the box that says ‘Currently works for TMS’ so they receive special treatment from T-Mobile. I can assure you that if you check this box that your application will be thrown in the bottom of the filing cabinet never to be looked at.

    T-Mobile will also be turning all of the TMS kiosks into corporate kiosks. I would assume that since most malls already have T-Mobile corporate in-line stores that T-Mobile will be closing down every TMS kiosk once the kiosk leases have expired.

    Bottom line is that there is no reason that T-Mobile would spend the money to re-train TMS employees and try to make TMS employees do business like T-mobile corporate employees do business. You have to understand that T-Mobile already has well trained employees that are itching to be promoted to store manager. Therefore I urge any TMS employee, especially any RSD’s, Trainer/Recruiter’s, and Market Directors to start looking for a new position within different companies immediately. TMS sales reps and even managers may have a chance at becoming at least a T-Mobile corporate sales rep, but as for TMS RSD’s, tr/r’s, and MD’s you must understand that your position does not exist within T-Mobile corporate. If you think that you will be interviewing for a District Manager position I regret to inform you that there are only 3….yes THREE District Managers in the whole T-Mobile corporation and I can assure you they will not be replaced by an outside source, especially someone coming from TMS. This goes the same for any trainer/recruiters that think they will be able to interview for a T-Mobile trainer position.

    For any TMS employee reading this I wish you the best of luck in your new career search.

    For any TMS Executive reading this I thank you for all of the knowledge I have gained from working with this company for so long. I have learned so much about how a business should and shouldn’t be run that I will never work for someone other than myself again. I have gained enough knowledge as well as banked enough money to open my own businesses and I am forever grateful for the opportunities you have provided me.

    TMS #1

  26. HeyZeus on March 26th, 2009 1:31 pm

    Well obviously people know how to spread rumors and gossip. By all means, its a free country. The Mobile Solution maybe an authorized, not (re-seller) dealer of T-Mobile, they do know what they are selling. If they did not know, then T-Mobile would be the worst cell phone provider ever. The Mobile Solution brings in more customers than a corporate store, and are very knowledgeable of the products they sell. Another thing, TMS did not get fired. Get your facts straight. Changes are happening, but are great for both TMS and T-Mobile.

  27. TMS Ex Employee on March 28th, 2009 4:46 pm

    TMS was a joke. I was in a very high hupper management position and the Dallas Market was one of my territories. I can say this, The current Market Director, Sam Hamdan was the worst hiring behind Buddy White. Both of them almost ran Radio Shack into the ground and helped take TMS down as well. While Johnny Mac (CEO) was worried about having his CFO making his income the same no matter how much the company was losing, is a poor way to run a company. Everyone on here defending your market, I’m embarassed for you. Wisconsin Market has a ton of fraud and you know it, hell most of the company did, why do you think our fraud department was all over the map every week. From take dead peoples s.s. #’s and using them to sell phone to illegal aliens, doing a store visit at one of the stores in Dallas, I witnessed Sam himself commit an illegal churn with a Verizon customer posing as the customer buying a T-Mobile phone. T-Mobile is much better off without TMS and the decision came down to Kim, the RD for T-Mobile not liking Sam Hamdan of Buddy White that killed the relationship in Dallas. Not to mention, Sam started a fight at a Blackberry Event inside a bar in Dallas with T-Mobile Corp. employees. How’s that for leadership. TMS was a good concept and a good idea a while ago, but when you hire people that act like 5 year olds and try to sleep with their employees forcing them to quit (Sam Hamdan), then you deserve to be shut down. F**K that place and F**K Sam.

  28. What the F*ck on April 2nd, 2009 3:55 pm

    What the fuck… I am a current TMS employee, atleast til May 31st that is. We were told we were sold because of the “economy” BUllSHIT! Does anyone know the real reason T-Mobile bought us out and why would Johnny Mac even agree to that. I know we pretty much were forced to though. I also would like to say the Carmen Ventura is a fucking Pussy. I can only wish we could step into the Octagon together. Anyway, if anyone knows the truth as to why were all out ot job can you let me know.

  29. Tms ex manger on April 2nd, 2009 11:35 pm

    Tms is actually closing down all locations and giving them up to Tmobile now alot of mangers and md’s nd regionals have quit because of this move i was a manger for tms i quit because of school reasons no matter how bad they were everyone made money off them including my self i was happy working making my money and even though i did do fraud nd alot of people in the market it was only because of getin bitched at by upper mangment to shut them up bout how many sales in a day you can get and over time i stop because i had one of the best stores in the nation nd it was noticeable my crew was legit in all ways i never taught them anything wrong… but to get rehired to tmobile u have to fill out an applaction and they have a list of fraud employees who they are gonna fire once tms sells off all its stores

  30. Tms ex manger on April 2nd, 2009 11:37 pm

    also alot of mangers and md’s will now be sales rep at tmobile thats funny

  31. lovinlife on April 3rd, 2009 3:56 am

    Soo… I heard that a few months back Tmobile offered McEvoy 64 mil for the company, but he turned it down. He pieced off some to Mobile life, and recently went back to tmobile and settled the deal for about 52 mil. He’s now taking his money over to the Padres as a partial shareholder. I guess I cant blame him. I’d prob do the same if I had that kind of money.
    Go Padres!!

  32. lovinlife on April 3rd, 2009 4:04 am

    here’s an article from forbes citing McEvoy as a partner

  33. yadigg on April 3rd, 2009 10:53 pm

    Anyone know what catagory to select when applying for T-mobile corporate?

  34. terrance on April 4th, 2009 4:52 am

    I used to be a manager and market trainer recruiter for the Mich. Market fot TMS. Tmobile direct stores always hated because our checks was bigger than theirs. Yes there is some fraud within the company, but there’s fraud everywhere. People always talk bad about TMS, but they really don’t know what they’re talking about. I was attending college for PreMed and dropped out once my RSD showed me a check stub for $23k dollars for a months worth of commission. With that being said, People will hate, but top TMS employess are laughing all the way to the bank!!

  35. Tmo Rep on April 15th, 2009 6:36 pm

    @ terrance

    It is entirely ridiculous that a “manager and market trainer” of any company to go on blog and comment stating you got a 23k monthly pay check. Its this kind of attitude and life that made your company go under, you should watch “Boiler Room” and take notes. Good luck ever finding a job that even makes 23K a year from this point on, with English as good as yours i would be surprised to see you ever get a call back.

    P.S. you are a very good example of most TMS employees and a very good example of a poor behavior in any work environment.

  36. rep 4 tmo on April 16th, 2009 2:35 am

    @ terrance

    Unfortunately the fact still remains, you are jobless.

  37. tms employee on May 1st, 2009 10:07 am

    It sucks, I really liked my job and the people I work with…
    My manager is awesome and he and I do our best to make sure there isn’t fraud taking place in his store. I don’t like my job because of the paychecks, not that they aren’t better here than my other jobs so far, but I enjoy performing my required tasks.
    When people ask me, “what is your job”? I tell them, “you know the annoying people in the mall who try to talk to you about cell phones? That’s me.”
    I don’t mind saying that because people need to understand that’s how we earn our paychecks. And after saying that, everyone understands.
    The RSD’s and MD’s and store managers are kind of screwed. If I go to T-Mobile corprate I personally don’t lose anything, but they kind of have to be sales reps. Either way, it’s over as soon as June 1st rolls around, so you can all keep bickering about whether TMS was good or bad, but it’s over… and it doesn’t matter anymore.
    Thanks TMS for the sales experience and nice paychecks. Haha.

  38. The Truth on May 12th, 2009 3:31 pm

    1. To credit TMS they did create some really talented sales people that if anything, learned the basics at TMS and then went on to bigger and better things ( if they were fortunate enough)

    2. The companies bible is the movie BOILER ROOM(which was a movie completely based on fraud)… ” I shit you not when i was a DM they played that movie in training classes. It was Jimmy Fat ASS MOTT who did that in the North New England Market.Someone from the Wisco market did just use the word “piker” in a post on this site which was straight out of that movie.

    3. You don’t sell 100 activations in a month without committing some type of fraud. Bottom Line… You slingers out there you know who you are …

    I was lucky enough to work for the company when they sold ATT and you could make 80 bucks an activation if you sold a 40 dollar plan with bolt ons and at the time ATT’s ” M Mode and roadside service etc.. That was when people actually made money and thats during the early to mid 2000′s time period. Thats when your regionals were killing it as sales reps and that’s how they were promoted to regional because the cell market was less saturated at the time.

    What’s really funny is how many of the Successful Market Directors and regional managers who were making 100k a year at the time have ABSOLUTELY nothing to show for it now and the majority of them never made smart decisions and never bought property or saved anything. Pat Mack, Mike Asmondy, and all the other morons have 0 now. TMS was smart enough to fuck everyone and offer 0 stock incentives to the higher ups because I’m sure Jonny Mac made a nice chunk of money selling to TMobile. He himself had a good exit strategy. Everyone else went from self proclaimed heroes to ZEROES… Reality bites boys.. Time to start from scratch all over again….

  39. Nate on May 24th, 2009 3:07 pm

    I Currently work for TMS and have been only for about two months, i understand peoples hate for the company i have noticed that the people that work for TMS just dont give two shits about making money, TMS is only open for 10 more days and my co-workers are not doing shit, i find myself time after time coming into work all by myself? oh well i guess i get all the money, The Seattle market is a joke! all the managers r some punk ass 22 yr olds that think there top shit. a 10 yr old could do that job bunch of jokers..oh well happy to say i landed a job at AT&T i guess busting your ass does pay off! Good luck to everyone else!

  40. TMS Emplyee on June 1st, 2009 6:03 am

    wow i didnt know TMS was so well known well i used to be a manger and a rep in the LNG market and the dude above me said it right we are some good ass sales people now but since tms is dead we have nothing to show for it funny TMS oficailly ended at 12 am about 6 hours ago…Im not gonn lie the job changed my lifestlye im 19 with a bmw and i made 45k last year thats the type of money TMS made you .. i work for wireless champs now and i basically hate it.. nothing like the good old TMS and funny thing is TMS fucks you u pin any other job because of the relaxed atmostphere of the company

  41. vlad on June 18th, 2009 4:18 pm

    I was a manager at the tms store in glendale cali… now let me start off by saying yes tms is all bull shit…. they had no organization and the fukin md would sell would do crazy ass fraud when he was deperate for a sale…. they never did their reserch on fraud in the stores they would just fire ppl on a how much do we get along basis…like wtf who does tht… how ever I’m not gunna lie they did show me how to sell like no other and me personaly the only thing I did was sim card sales…. and when the md saw tht I was sellin better thn his fat ass he demotes me then fires me…. but I gota say.. I was makin bank lol… about $2,000 – $4,500 every two weeks…..

  42. Johnny Doe on June 22nd, 2009 11:55 pm

    TMS sucks pure and simple. Johnny Mac did the right thing because he was on a fast track to prison. Out of all the fraud that was going on, I was surprised that i did not see him on that American Greed show. From a business standpoint Johnny Mac did the right thing and ran away while he was ahead. As a former manager from TMS that job was full of fraud and I got fired because I prevented fraud from happening. They told me that I was not company material and fire my arse. If you did not do fraud, you get fired or ran out. Shady tactics and I believe that Johnny Mac did not know about until recently.

  43. the truth on June 24th, 2009 2:02 am






  44. TheRumorATL on June 27th, 2009 9:56 pm

    OK I worked at TMS from Sept 2007 to March 2008 and once there I realised the company straight garbage! The Atlanta market was crazy and the day I was hired they had just got a new market director. I worked at three different locations In the ATlanta area. In Nov 2007 I went to another location b/c mines was not selling and they had two of them in the mall. Then i went to the new location and I was selling off the charts, except they closed it down at the end of Dec and I was switched to another location. WHen I got there, there it was cool. Until we got a new mgr and we was a hardcore seller. He would put sooo much stress on you to sell 3 phones a day, and he and another “super seller” were commiting SSN fraud on a grand scale. Eventually my mgr fired off all the sales associates in order they were hired and I cam down to me. My mgr told me not to come back one day In march of 2008 b/c I would not go along with his fraud sales practices. Then he told the Market Director I resigned, then wrote on the paper work I quit. You know what I did? I went down to the unemployment office and filed for unemployment and told them how I was wrongfully dismissed. Well TMS never answered back to the unemployment claim so I was granted Unemployment and was getting a $320 check a week, and I still get it! I could write a book on TMS and go on all day long about this shady company.

  45. TheRumorATL on June 27th, 2009 9:57 pm

    So can someone please tell me what happened to TMS? Are they even still around? WHen was it sold?

  46. Working with a ex TMS clown on July 1st, 2009 2:41 pm

    I work in a brand new market being run by an Ex TMS employee. This guys is a total joke. He knows nothing. I have read all of the above statements and now without even hearing a word about TMS before I now know why they where SHUT DOWN by T-Mobile. I think there was something about not being paid for conference calls up there somewhere… Hit that one right on the head. 2 a week that sometimes last up to 2 hours. Bottom line he is expecting our numbers to be as high as his fraudulent numbers with TMS. Not going to happen.

  47. butters on July 13th, 2009 2:21 pm

    @ working with ex-tms clown

    Is this location in a a rochester that’s NOT NY? cause yeah, hes a clown

  48. Zach Hug on July 15th, 2009 8:05 pm

    The mobile solution completely ripped me off. i was supposed to get a sidekick and i got a gravity. i was promised a new sidekick when they came out and they lied cause tht never happened. im also mad cause i paid 200$ for a waranty tht i no longer have. thank god tmobile releazied my loss and told me i could get a new graviuty but still no sidekick. thanks for reading. Z.HUg 15

  49. john on August 13th, 2009 11:24 pm

    @Working with a ex TMS clown are you referring to Ahmed Khalaf by any chance because if you are you just described my fradulent ex-tms manager to a Tee.

    i was recently a tms employee i got let go about may 25th when the entire tms company was bought out by corporate tmobile not “the mobile life” i dont know where that came from because we all knew what was going on from the day all of the employees in rochester found out. but the shady part was that we all were told we would get rehired with tmobile corporate by tmobile themselves. and the best part out of 45+ ppl 3 GOT HIRED!.

  50. Tmobile Fan on September 20th, 2009 3:53 am

    Radio Shack!!! They will be picking up the revenue for T-Mobile. Thank goodness!

  51. Joe on September 28th, 2009 2:08 pm

    What do the former TMS employees who moved to Mobilelife think about their employer?

  52. ryan on October 10th, 2009 2:14 am

    So i work for a tmobile dealer that replaced one of the tms locations in colorado. I have to deal with the customers they screwed everyday. Including today. A verizon customer that ran his credit here almost a year ago found out that there were 5 lines in his name. This older gentleman's credit it much worse for it. What do i tell him, sorry? The majority of the folks that worked for tms were habitually fraudulent. No offense to the few honest salesmen that worked there and read this but that company was and is an embarrassment. For the diehard tms guys out there you need to find another industry. Being thankful for the "skills" that company taught you is ludicris.

  53. MobieLifer on November 1st, 2009 7:01 am

    I happen to be a MobileLife Manager who also worked for TMS. It's been over a year now with At&t and of course with any job there are struggles. It's a much different beast switching from T-Mobile to At&t. Now I'm not saying there is no fraud….because we all know that there will be fraud in Authorized Retailers. But I for one have gotten many fraudulent employees fired personally myself. That's sort of My job with MobileLife. I rotate from store to store in my market. Clean House…fire and hire. I stay focused on profit and ignore the rants for numbers numbers numbers. That's the key. I still bank with out having to do fraud and I do not accept it in my kiosks. We'll never be rid of fraud, it's human nature. But for every bad person there is a good person as well. I'm sure I'll be bashed either way but I do love my job and enjoy working. Sometimes yes unorganized, a lot of kinks to work out, but when you're having fun doing everything the right way and you know you're making the difference, while making great money that pays off your schooling… then it's totally worth it.

  54. EX TMS EMPLOYEE pt 1 on November 26th, 2009 1:37 pm

    Unfortunatly i worked for TMS back in april of this year.. I was new to selling cellular phones and thought that TMS would be the way to go. I WAS WRONG. I started the job with all he ambition in the world and two weeks into my job i got news that the company was being brought out. Then all the rumors where circulating about there eithics and fraud. Now i try and apply to other tmobile dealers and t- mobile the actual company and i get rejected because of there horrible business decisions and there unlawful and rediculous anticts that they did throughout the companies existence.

  55. EX TMS EMPOLYEE pt2 on November 26th, 2009 1:38 pm

    It is true we did know our product information, and we did have an aggresive way of selling, however the way TMS corp. threw us out to fend for ourselves as they made millions in making this business decision to close up shop is cruel and wrong. I can honestly say i HATE TMS and i had to remove them (THATS RIGHT REMOVE THEM) from my resume in fear that another job will recognize the name and laugh in my face. With my luck the inerviewer will be a past customer of TMS and rip my resume up in my face. Not to mention when i recently went on an interview for a diff. authorized dealer (T-mobile) i was told by the CEO of that company that "hiring someone that worked for TMS is like asking why won't you date a prositute… It just isn't logic and won't happen". So in closing all the rumors about that dreaded company were true and i hope that this bad decision that i made to become an assoscate there doesn't stain my image as a great sales person and employee anylonger. WHAT WAS I THINKING.

  56. makeithappen on January 17th, 2010 5:05 am

    can you tell me how i can get in contact with TMS in an way? They owe me a refund from last april. do you know if the mobile life will give me my refund?

  57. Ex TMS employee on February 20th, 2010 4:45 am

    For all of you retards out there, TMS sold out to T mobile Corp. They now own all of TMS locations in the chicago market.

  58. Ex TMS EMPLOYEE on February 20th, 2010 4:47 am

    oh and fuck John Macovy

  59. Ashley on March 22nd, 2010 4:54 pm

    thankyouu lol i used to work for them as well almost lost my job bc of him

  60. jen on March 22nd, 2010 4:55 pm

    if there wasnt such thing as trunk phones how would any one make decent money w. all the no pays :p

  61. former tms on March 22nd, 2010 4:58 pm

    tms was not a company they make it as if its your life they brainwash u to think its some sorta get rich quick bull..i worked there for a yr was told there was no way we would get bought out and then also recieved a 2 week notice..bogus ass company

  62. ex tms'er on March 30th, 2010 4:35 am

    Actually T-Mobile took over and John filed for bankruptsy

  63. JOE BLOW on April 15th, 2010 5:46 pm


  64. Ex TMSCaliforniapt1 on April 18th, 2010 3:12 am

    I have to admit our ways of selling were without a doubt THE BEST!!! i don't give a dam what any of you say the way we sold was flawless to convince you guys that everything was done perfect and have you walk away without checking or veryfing any of the information its the best. its not my faul you believe a 18-21 yeaer old that we did our job without a flaw and not following up thats your fault not ours we got paid and we got paid good. I have yet to find a company that paid out as good as TMS. i was one of the top sales reps and loved going to work everyday.

  65. ExTMSCalifornina pt2 on April 18th, 2010 3:13 am

    i would wake up with a huge sence of pride that i got to rip someone off and make as much money as i could and all of you loved it because you kept coming back and i would love that you would send friends and family to get screwed over too so later on down the road you can sit down relax and look back at the horrible mistake you did and blame the original person who had the bright idea to get stoped by some guy with a tie who said the right things to make you say you know what i already have a cell phone service but why not ill get a new one this guy convinced me and hey ill send my friends and family it was the best and i loved every second.

  66. ExTMSCalifornia pt3 on April 18th, 2010 3:13 am

    and for the other lame guy who cries about what a horrible resume builder it is fuck you buddy TMS on my resume screams closer!!! unlike you you weak minded loser. i made it a year in that company when the average time span was 2 months it was the fucking best time of my life and no i dont feel bad and i sleep very comfortable at night and if i had the chance to do it again i would. if tms opened up shop again i would be the first one to apply. fuck all of you that cry bitch and complain i hate all of you that sit there and act hope less its very simple to open up your account and see whats on it fuck all you lazy bastards that dont read the contracts and then wonder why everything isnt how the guy said im very proud of what i did and on interviews buddy i proudly say i worked for tms and fucked people over and i get hired on the spot FAG!!!!!

  67. anon on July 29th, 2010 9:57 pm

    I used to work in the corporate office doing customer service and having to take all these irate calls from customers and try to attempt to clean up the messes of the salespeople! People were scammed so much! And of course the supervisors in the corporate office NEVER took calls. I doubt they even responded to voicemails. They used to surf myspace all day though they blocked us regular employees from having access to it. Anytime I walked by their office though they were on there. And we'd do all this research on the many contract disputes we had from customers only for supervisors to deny them any compensation. I am so glad TMS finally went to ****. I hope all the former supervisors (ESPECIALLY SARAH SMITH) from there are struggling to find a job that would take such sleazy lowlife people

  68. lilly on July 29th, 2010 10:01 pm

    I NEVER buy from a dealer. I always go to a service provider's direct corporate store.

  69. TMS Corp. on August 25th, 2010 5:03 pm

    I used to work for TMS corp. as well. I know who you are and everytime I would walk by you all I could think about was fucking you in your cube. Yeah and fuck Sarah Smith and her horse teeth.

  70. mobilelife employee on November 25th, 2010 10:16 pm

    I am currently an ATT MobileLife location manager. I have heard numerous things about the old TMS fraudulent activity, and will say there is absolutely NO fraud going on now at MobileLife, or at least my market. I am making as much if not more than previous TMS fraudulent managers, without the use of fraud. Which proves if you're a good salesperson you can make money the legit way.

  71. WOW on November 25th, 2010 10:24 pm

    Wow. You are literally an arrogant low life piece of fucking shit. I don't even have to make a response in detail for some of the shit you just said. It speaks for itself. You need to be in a padded room with a fucking straight jacket on.

  72. old school on December 14th, 2010 3:26 pm

    I used to work for TMS. At the panorama location. I used to work for Alert Cellular also.. lol.. There is no other authorized dealer that pays as much as those 2.. that's for sure..

  73. TMS & GA b4 Intouch on January 17th, 2011 4:00 am

    Ghost Armor?

  74. MobileLife Employee on March 22nd, 2011 10:13 am

    I love working for MobileLife. I just heard TMS had bad ownership and that's why they fell through the cracks. Now Mobile South is on the rise to attempt something, but with this new merger in affect, it's going to be no issue. I heard MobileLife was going out of business though, and I don't want to ask my Manager or my DM…

  75. MobileLife Employee on March 22nd, 2011 10:16 am


  76. LaneLaser on May 12th, 2011 3:35 pm

    Nobody here knows what they are talking about unless you worked for TMS like I did. We sold more phones with little to no churn out of a small kiosk in Colorado than the corporate sold in any given month. We just straight up brought in business! If the corporate store couldn't help someone they would come to us and we would help them. The reason they closed was for 2 reasons, they were paying their upper management waaaay too much money, and they have shady locations in shady malls opening accounts for people on their social without their permission. If they would have hired people other than the raggedy kids walking around in the raggediest malls of America they woulda had way better employees and less shady business. Think on that for a minute.

  77. ctmobileplay on August 30th, 2012 2:58 pm

    So SAM HAMDAN now owns a company called Mobileplay Partners LLC which is in the Connecticut Market and Maryland…seems to be following the same path that many of you have been talking about. And boy I can’t wait!!! He has plenty of lawsuits coming his way….he needs jail time as much money as he’s stolen from ppl!!!

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  81. chris on March 27th, 2014 9:55 am

    I was a TMS manager too in Florida and I tried that they fired me because I wouldn't hawk the customers. and shortly after AT&T pulled out of their deal with them so im surprised AT&T bough tthem

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